Contact Us

Instruction Manuals have downloadable PDF links on each product's detail page, under "Details".

You can check your order status and tracking information using the link in your order confirmation or shipping confirmation email. Your order status page includes your order details, shipment status, and available tracking updates.

If you need further assistance, please contact our support team.

Please allow 1–2 business days for order processing. Orders are not shipped on weekends or holidays. Available shipping methods and estimated delivery times depend on your location and the shipping option selected at checkout.

We offer Economy and Expedited shipping options where available, and Economy shipping is free on orders of $50 or more within the continental United States.

Please contact us as soon as possible if you need to change or cancel an order. If your order has not shipped yet, we should be able to cancel it and issue a refund. Once an order has shipped, changes or cancellations may no longer be possible.

You can reach us at contact@brodandtaylor.com or call 800-768-7064, Monday–Friday, 8:30 a.m.–4 p.m. Eastern Time.

We accept eligible returns within 30 days of purchase for a refund of the original purchase price, less shipping costs. Items must be returned in their original packaging and in new or like-new condition. Return shipping costs are the customer's responsibility, and items showing signs of use may be subject to a 20% restocking fee.

Some products have additional restrictions. For example, bannetons must be unused and unwashed, and the Countertop Dough Sheeter must be unused and returned with all original packaging.

Please review our full return policy for details and contact us for return instructions before sending an item back.

You can register your eligible product through our online Product Registration page. Please have your product and purchase information available when completing the registration.

Registration extends the warranty on eligible products from one year to three years in North America. Please refer to the applicable warranty terms for details.

Yes! We offer a selection of replacement parts and accessories for certain products. Availability varies by product and part.

Visit our Spare Parts collection to see what's currently available. If you can't find the part you need, please contact our support team with your product model and a description of the part.

Please note that we do not ship spare parts internationally from our US store. International customers should contact their regional distributor for assistance.

To help us assist you as quickly as possible, please include as much of the following information as applicable:

• Your order number and where you purchased the product.
• Product name and model number.
• Purchase date and proof of purchase, if available.
• A description of the issue, including when it started and any troubleshooting you've already tried.
• Photos or a short video showing the issue, if applicable.

For shipping inquiries, please also include your tracking number. For warranty requests, please have your proof of purchase and product serial number available if applicable.

You can reach us at contact@brodandtaylor.com or call 800-768-7064, Monday–Friday, 8:30 a.m.–4 p.m. Eastern Time.

We’re happy to help! Start by reviewing your product’s instruction manual (under "Details" on the product's description page) and troubleshooting resources on our Support page. Many questions can be resolved with a few simple checks.

If you're still experiencing an issue, please contact our customer support team with your product model, a description of the problem, and any relevant photos or videos. We'll review the information and help determine the next steps.

If your appliance appears damaged or shows other signs of a potential safety issue, discontinue use and contact us for assistance.