Location

Remote & Brød & Taylor office, North Adams, MA. (Hybrid Position – 2 days in office per week minimum)

Position Summary

Full-time
We are seeking a results-oriented Director of Marketing to lead and execute strategic marketing initiatives that drive brand growth and revenue. The ideal candidate has a strong background in digital marketing, e-commerce, and advertising, with a passion for culinary arts. This role involves developing and managing an in-house creative team, collaborating with external agencies, and leveraging AI and analytics to optimize campaigns across channels. The Director of Marketing will balance strategic leadership, creativity, and brand development to captivate audiences, boost engagement, and deliver measurable results in a dynamic commercial environment.

Key Responsibilities

Strategic Leadership & Brand Management

• Develop and execute a comprehensive marketing strategy aligned with the company’s mission and brand voice.
• Oversee brand consistency across all channels by managing internal creative teams and coordinating with external agencies to deliver cohesive, impactful campaigns.
• Plan and allocate the marketing budget to maximize ROI and ensure efficient execution of marketing programs.

Team & Agency Management

• Lead and mentor the in-house creative team, fostering collaboration and ensuring high-quality deliverables.
• Coordinate with external agencies to develop content and execute strategies that align with product launches, promotions, and brand goals.
• Streamline workflows and communication between internal and external teams to maintain alignment and efficiency.

Campaigns & Content Creation

• Guide the creation of marketing initiatives and a content calendar, ensuring alignment with product launches, promotional events, and seasonal trends.
• Oversee the development of video, photography, and design assets, focusing on product demonstrations, baking tips, and inspirational visuals.
• Collaborate with teams to ensure all content, including web, social media, and email assets, supports engagement, conversion, and brand identity.

AI Trends & Innovation

• Stay informed on emerging AI technologies and trends in marketing, analyzing their potential to enhance brand growth and customer engagement.
• Evaluate and implement AI tools and strategies, such as content personalization, predictive analytics, automated chat, and automated campaign management, to improve efficiency and ROI.
• Partner with internal teams and external experts to integrate AI solutions that align with company objectives and drive innovation in marketing practices.

Social Media & Community Growth

• Direct social media strategies to grow followers, engagement, and brand awareness across platforms like Instagram, Facebook, and YouTube.
• Oversee influencer partnerships, user-generated content campaigns, and other initiatives to expand the brand’s reach and credibility.
• Stay current on social media trends and tools to innovate and optimize content strategies.

Requirements

• 5–10 years experience in a senior marketing role, preferably as a director or similar position.
• Direct “inside company” experience in ecommerce with consumer products.
• Strong knowledge of budgeting processes related to marketing activities.
• Demonstrated expertise in digital marketing strategies, including SEO, social media marketing, and e-commerce platforms.
• Experience in conducting market research and utilizing data analytics for decision-making.
• Excellent communication skills with the ability to present ideas clearly and persuasively.
• A creative mindset with the ability to think outside the box while maintaining focus on business objectives.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.

Location

Remote & Brød & Taylor office, North Adams, MA. (Hybrid Position)

Position Summary

Full-time
The U.S. Channel Sales Account Manager is responsible for managing and growing relationships with large retail channels, distributors, and other key business partners in the United States. The right person will be managing our current customers like William Sonoma and Sur La Table. Working hand in hand with the CRO to grow the brick-and-mortar channel. This role involves driving revenue growth by getting involved in retailers planning cycles, presenting product roadmaps, designing and executing promotional calendars, managing product life cycles from introduction to EOL. The successful candidate will bring a proactive and long term approach to sales and business development, ensuring that all activities reflect the company's commitment to excellence and customer satisfaction.

Key Responsibilities

Account Management

• Develop and maintain strong relationships with the organized retail channels, distributors, and other assigned accounts.
• Serve as the primary point of contact for accounts, addressing inquiries and resolving issues promptly.
• Plan with retailers yearly marketing plans, sales development and merchandising plans.
• Be the communication link between Brod and Taylor and all assigned accounts.

Sales Growth

• Identify and pursue opportunities to expand revenue within existing accounts and by onboarding new partners.
• Meet or exceed quarterly and annual sales targets.
• Ability to work across the organization to address sales operational issues.

Strategic Planning

• Collaborate with leadership to develop and execute sales strategies that align with business goals.
• Analyze sales data and market trends to identify growth opportunities.

Performance Tracking and Reporting

• Use CRM tools like NetSuite to track communications, manage accounts, and report on sales activities.
• Monitor Brod and Taylor sponsored activities.
• Prepare and present monthly updates on account performance, revenue growth, and market insights.

Market Insights

• Act as the "eyes and ears" in the market, providing feedback on trends, competitive landscape, and customer needs.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 3–5 years of experience in sales, account management, or business development, preferably in consumer goods or retail channels.
• Proven track record of meeting and exceeding sales targets.
• Strong interpersonal and communication skills.
• Familiarity with CRM platforms, preferably NetSuite.
• Analytical mindset with the ability to interpret sales data and market trends.
• Willingness to travel domestically as required.

Preferred Skills

• Experience with kitchenware, bakeware, or small appliances is a plus.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.

Location

On-site | Brød & Taylor office, North Adams, MA.

Position Summary

Full-time
Brød & Taylor is seeking a reliable, experienced, and highly organized Customer Service & Stockroom Manager to join our in-office team full-time. This role is essential in delivering a first-class customer experience while ensuring smooth, efficient day-to-day operations across customer service, stockroom management, and product returns.

The ideal candidate will manage and collaborate closely with the Customer Service Specialist, Shipping & Receiving Coordinator, and Repair Technician, requiring strong leadership, operational, and multitasking skills. This position bridges the gap between front-end customer engagement and back-end logistics, making it perfect for someone who excels at both customer service and process-driven inventory oversight.

Key Responsibilities

Customer Service Operations

• Lead the customer service team to deliver timely, helpful, and professional support through email and phone and ensure all communication follows Brod & Taylor’s tone, guidelines, and style.
• Use internal resources such as FAQs, product guides, recipes, videos, and historical customer cases to resolve product, shipping, and troubleshooting issues.
• Maintain standard operating procedures for handling common customer inquiries, escalations, returns, and complaints.
• Collaborate with other departments (e.g., sales, accounting, marketing, etc.) to resolve customer inquiries when necessary.
• Provide expert support on a range of product topics including:

• Bread baking and sourdough starter maintenance
• Yogurt culturing and dehydration
• Knife sharpening

Stockroom & Receiving Management

• Supervise the day-to-day stockroom operations, ensuring timely and accurate processing returns and repairs.

• Manage the returns lifecycle from intake to inspection, repair coordination, and restocking.
• Collaborate with the technician to resolve customer repairs and with the customer service team for seamless customer communication.
• Maintain standard repair procedures and update product information on an as-needed basis.

• Monitor inventory movement related to customer service and returns, flagging inconsistencies or issues.
• Maintain cleanliness, organization, and safety standards in the stockroom.

E-Commerce & System Tools

• NetSuite: Manage customer records and cases using NetSuite, addressing orders, shipping, warranties, product setup, returns, and repairs.

• Monitor order shipments to ensure timely shipment.

• Shopify: Monitor orders in Shopify to ensure smooth flow between Netsuite and fulfillment locations.

• Resolve chargebacks by providing necessary documentation.

• Amazon Seller Central: Assist Amazon customers via Amazon Seller Central, handling returns, refunds, and case resolution.

• Report incorrectly returned items via Amazon Seller Central to ensure resolution and reimbursement.

Reporting & Process Improvement

• Regularly review and analyze customer service reports to identify trends and opportunities for service enhancement.
• Maintain and refine internal support documentation, tools, and workflows to support scalability and customer satisfaction.

Requirements

• Demonstrated ability to provide exceptional customer care and resolve inquiries with empathy, clarity, and professionalism.
• Highly organized and detail-oriented with strong analytical and process management skills.
• Maintain standard operating procedures for handling common customer inquiries, escalations, returns, and complaints.
• Ability to quickly learn, understand, and explain product specifications and troubleshooting steps.
• Comfortable managing multiple projects and priorities simultaneously.
• Proficient with web-based platforms including NetSuite, Shopify, and Amazon Seller Central.
• Excellent written and verbal communication skills.

Preferred Skills

• Passion for or experience in bread baking, sourdough, or culinary arts.
• Previous experience in a customer service or stockroom management role.
• Multilingual abilities – especially written or spoken Spanish – a strong plus.
• Experience using customer service tools, CRM systems, or e-commerce platforms.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.

Location

Remote & Brød & Taylor office, North Adams, MA. (Hybrid Position)

Position Summary

Full-time
We are seeking a highly skilled and analytical Controller and Finance Manager to join our leadership team and play a pivotal role in both financial stewardship and strategic planning. This position combines the rigorous responsibilities of a traditional Controller—ensuring compliance with financial policies, leading month-end and year-end closings, and delivering accurate financial reporting—with the forward-looking insights of a Financial Manager, including budgeting, forecasting, and business modeling for new initiatives and product development. The ideal candidate is a hands-on, detail-oriented professional with a strong foundation in accounting, a keen analytical mindset, and the ability to support business decisions through sound financial insight and modeling.

Key Responsibilities

Controllership Duties

Financial Accounting & Reporting

• Oversee the preparation of timely and accurate financial statements (P&L, Balance Sheet, Cash Flow) in accordance with GAAP.
• Ensure compliance with all financial regulations, including state, federal, and industry-specific requirements.
• Maintain the general ledger and chart of accounts; ensure accuracy of journal entries and account reconciliations.
• Produce monthly management reporting packages with commentary on financial performance, key trends, and variances.

Month-End and Year-End Closing

• Manage the complete closing process, including revenue recognition, expense accruals, fixed asset tracking, and inventory reconciliation.
• Develop and maintain a closing checklist to ensure all closing tasks are completed systematically and efficiently.
• Analyze and reconcile key accounts to detect and resolve discrepancies before financial reporting.

Internal Controls & Policy Compliance

• Design and enforce financial and accounting policies, procedures, and internal controls to safeguard company assets.
• Conduct regular reviews and audits to ensure adherence to internal processes and identify areas for improvement.
• Maintain accounting documentation and policy manuals; provide guidance and training to staff on accounting standards.

Audit & Compliance

• Serve as the primary liaison with external auditors during financial and tax audits.
• Prepare all necessary audit schedules, documentation, and responses to auditor inquiries.
• Monitor compliance with loan covenants and reporting obligations to financial institutions or investors.

Cash Management & Operational Support

• Monitor daily cash flow and develop 13-week rolling cash forecasts.
• Oversee banking relationships and optimize working capital usage.
• Support vendor negotiations through analysis of payment terms, purchasing cycles, and cost reduction opportunities.

Financial Analysis and Strategic Planning

Budgeting & Forecasting

• Lead the annual budgeting process in collaboration with department heads, aligning financial plans with strategic goals.
• Develop rolling forecasts (monthly/quarterly) to reflect current trends and evolving business conditions.
• Prepare detailed budget-to-actual analyses, highlighting significant deviations and recommending corrective actions.

Financial Modeling

• Create dynamic financial models to support pricing strategies, channel margin analysis, and sales growth scenarios.
• Design IRR, NPV, and breakeven models for new product development, capital investments, and business expansion plans.
• Conduct sensitivity and scenario analysis to assess risks and opportunities under varying business assumptions.

Product & Operational Analytics

• Analyze product-level gross margins, COGS, contribution margins, and unit economics across channels and regions.
• Collaborate with operations to evaluate inventory levels, production costs, and supply chain efficiency.
• Support product roadmap decisions with cost-benefit analysis, investment recovery timelines, and capacity planning inputs.

Cross-Functional Financial Leadership

• Partner with Marketing, Sales, and Product Development teams to develop financial KPIs for measuring campaign ROI, customer acquisition cost (CAC), and lifetime value (LTV).
• Present financial insights and recommendations to executive leadership in support of strategic initiatives and board discussions.
• Translate financial data into executive-level presentations and dashboards for ongoing business performance monitoring.

Requirements

• Bachelor’s degree in finance or accounting.
• 5–10 years of progressive experience in accounting and financial analysis, preferably in a manufacturing or consumer products environment.
• Strong knowledge of GAAP, financial reporting, and internal controls.
• Advanced proficiency in Microsoft Excel.
• Experience with accounting software and ERP systems (e.g., Oracle NetSuite).
• Experience with or eagerness to learn financial modeling and analysis.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.

From bread baking questions to lost packages, Brod & Taylor is serious about providing the best possible experience for our customers. Join our growing team with a focus on email and phone support for customers. Brod & Taylor is based in beautiful North Adams, MA.

• This position is in-office
• Hourly - approximately 20 hours per week - up to 40 hours per week.
• Afternoons preferred.

Responsibilities
• Manage and respond to customer inquiries throughout the workday in a timely and accurate way via phone, website live chat, email, and social media.
     • Use FAQs, product information, recipes, videos, and past customer cases to answer inquiries about our products.
     • Follow Brod & Taylor operating procedures and style guidelines.
• Answer customer questions regarding use of products for topics including:
     • Bread baking and sourdough starter maintenance
     • Culturing yogurt, dehydrating food, knife sharpening
     • Pour-over coffee
• Monitor social media accounts and respond to comments, questions, and issues.
     • Thoughtfully respond to comments on Instagram, Facebook, and YouTube.
     • Refer relevant questions to customer service, marketing and other teams as needed.
• Use NetSuite web platform to track and resolve customer questions and issues involving:
     • Orders and shipping
     • Product set-up, use, and troubleshooting
     • Warranties, returns, and repairs
     • Baking and general recipe help 
• Work with Amazon customers through Amazon Seller Central to resolve issues, questions, returns, and refunds.
• Create NetSuite monthly reports on customer service and warranty trends.

Requirements and Qualifications
• Excellent customer care and focus: ability to assess customers’ needs, find and provide answers or methods for a positive customer experience.
• Organized, process-oriented and analytical work skills.
• Ability to learn, understand and explain product specifications and uses.
• Ability to multitask on multiple issues.
• Computer proficiency: ability to learn and use web-platforms including NetSuite, Shopify, Amazon Seller Central, Meta Business Suite.
• Excellent written and verbal communication skills.

Highly Desired Qualifications
• Experience or interest in baking or other food preparation.
• Previous experience in a customer support role.
• Language skills, written and spoken. Spanish conversational ability is preferred but not required.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Educational Assistance
• The chance to be part of a rapidly growing company with a strong mission and vision.

Location: North Adams, MA

Company: Berkshire Innovations, Inc. / Brod & Taylor

About Us: Brod & Taylor was founded on a passion for making wholesome food from scratch. Our products and recipes aim to transform this often-challenging process into a simple pleasure. We create products that blend innovative design with simplicity and affordability. Lots of companies talk about innovation. We deliver it by creating and delivering products never seen before. From a small town in the heart of the Berkshires in Northwestern Massachusetts, Brod & Taylor thinks big. As we continue to grow, we are looking for a dynamic Sales and Marketing Administrator to join our team.

Job Description:

We are seeking a motivated and detail-oriented Sales and Marketing Administrator to support our sales and marketing teams. The ideal candidate will be responsible for coordinating various administrative tasks, managing customer relationships, and assisting in the execution of marketing strategies. This role is crucial in ensuring the smooth operation of our sales and marketing efforts and contributing to the overall success of our company.

Key Responsibilities:

1. Sales Support:
   • Sales support for internal house accounts: Williams Sonoma, King Arthur Flour, Sur La Table and others
   • Top level content management and competitive analysis on eCommerc eselling platforms including: Amazon, Walmart.com, MercadoLibre, Target Plus.
   • Provide support to external sales people as point-of-contact and single- source for information and assistance in selling.
   • Manage relationship with Buying Groups including Gourmet Catalog and HTI. Ensure selling information is up-to-date. Track promotional opportunities and coordinate with internal teams to maximize exposure.
   • Assist in managing and maintaining customer databases and CRM systems.
   • Prepare sales reports and analyze sales data to identify trends and opportunities.

2. Marketing Support:
   • Coordinate with International Distributors to ensure they have access tolatest marketing materials and information created by US team.
   • Assist in the development and execution of marketing campaigns, includingemail marketing, social media, and content creation. Includes writingheadlines and copy for a wide variety of marketing materials.   
   • Coordinate with external vendors and agencies for creation or production ofmarketing collateral and promotional materials.
   • Monitor and report on the effectiveness of marketing campaigns and provideinsights for improvement.
   • Support the planning and execution of events, trade shows, and othermarketing activities.

3. Trade Show Management
   • Trade show project management
     1. IHAChicago
     2. Atlanta Market
     3. Dallas Market
     4. Las Vegas Market
     5. IFA Berlin

Qualifications:
• Bachelor’s degree in business administration, Marketing, or a related field.
• Proven experience in a sales or marketing support role, preferably in an e-commerce or DTC environment.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of digital marketing tools and techniques is a plus.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA),Educational Assistance
• The chance to be part of a rapidly growing company with a strong mission andvision.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to careers@brodandtaylor.com. Please include "Sales and Marketing Administrator Application - [Your Name]" in the subject line.

Brod & Taylor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.