Troubleshooting
The board isn’t moving
The board isn’t moving
Because this is a manual unit, the board may occasionally need a bit of help moving forward. If you're turning the handle and the board isn't progressing:
- If the board is moving right to left, turn the handle clockwise.
- If the board is moving left to right, turn the handle counterclockwise. If needed, gently guide the board with one hand until the rollers “grab” the dough.
Dough is sticking or jamming
Dough is sticking or jamming
- Occasionally lift or “release” the dough between passes.
- As you roll, occasionally “release” the dough:
- Gently lift the end of the dough and let it settle back down to prevent sticking.
- You can also run your hand under the length of the dough or flip it between passes to keep it moving freely. - For delicate doughs—like tart dough or sugar cookie dough—consider rolling between parchment paper or silicone mats to reduce sticking and tearing.
Dough is sticking or jamming
Dough is sticking or jamming
- Butter that cracks is usually too cold—pause and let it warm slightly.
- Butter that smears is too warm—chill the dough before continuing.
Additional Resources
Have more questions? Experiencing an issue? We're here for you! Contact us or send an email to our support team at contact@brodandtaylor.com.








